About Us
A comprehensive overview
of our business for
Virtual Assistant Training
Best Track Outsourcing is a leading provider of virtual assistant services, offering tailored solutions to help businesses streamline their operations, enhance productivity, and achieve their goals.
Mission
Our mission is to empower our clients by providing them with dedicated and skilled virtual assistants who can assist with a wide range of tasks
Our Vision
Our vision is to be the go-to outsourcing partner for businesses of all sizes. We aspire to empower our clients to achieve their goals by taking the burden of non-core operations off their shoulders, allowing them to focus on what truly matters – their core competencies and growth.
Our Values
At Best Track Outsourcing, our core values define who we are and how we operate.
Excellence
We strive for excellence in everything we do, aiming to provide top-notch services that exceed client expectations.
Collaboration
Collaboration is at the heart of our operations. We work closely with clients and our virtual assistants to create a harmonious partnership.
Adaptability
We understand that every client's needs are unique. Our virtual assistants are adept at adapting to various tasks and industries.
Reliability
Clients count on us for consistent, reliable support. As a virtual assistant, your reliability is key to building trust with clients.
Communication
Effective communication is vital. Clear and timely communication ensures smooth operations and client satisfaction.
The Best Track Outsourcing
Selecting the Best Track Outsourcing requires careful consideration of various factors,
including the company’s reputation, services offered, client reviews, and industry expertise.
Our Team
CEO & Founder
Jay
Tamayo
Head of Operations
Ramon
Manabat JR.
Client Relationship Manager
Aira
Ikoma
Head of Finance
Judy Ann
Del Rosario
Compliance Manager
Aaron
West
Legal Consultant
Trisha
Davis
Our Recruitment Process
At Best Track Outsourcing, our goal is to make outsourcing easy. Forget wading through pages of spam and unqualified freelancers on other freelancing platforms. We take the guesswork out of offshore staffing with a bespoke process to find you the right agents to work with your business.
Business Evaluation
We know that every business is different which is why we take the time to understand your goals and resourcing requirements with a one-on-one Discovery Call, providing consultation and advice on getting the most out of your offshore team.
Candidate Screening
Based on your requirements, Best Track's recruitment team sources and selects for a shortlist of the top qualified candidates. We then perform a technical check of their computer and internet connection, as well as require the candidate to pass standardized English language, logic and numeric aptitude tests.
Client Interview
Only once we’ve screened and shortlisted the most suitable candidates will we set up a video call for you to interview. Our entire recruitment process is 100% free with no obligations – we only charge you once agents have started working and for the tracked hours they work
Offer Management
A round of negotiations takes place in conjunction with the clients and offers are put forward. Best Track ensures the best hiring terms for their clients and their recruits.
Training Delivery
We provide a full day training session to ensure awareness of Western communication styles, including working with customers in countries such as in Australia, the US, Canada and the UK.
Timesheet Tracked Hourly Billing
Best Track's Client Services Team will track hours and provide you with fortnightly summaries of timesheets for your reference. You are only billed for the hours agents have logged to work.
Admin & Account Management
We tally up the total timesheet hours and send you one simple invoice for the total time worked each month.
